Privacy Policy

FISO Properties

Last updated: 2 November 2015

1. Introduction

FISO Properties (“FISO Properties”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, store and disclose personal data when you visit our website at https://fisoproperties.com, contact us, submit an enquiry or use our real estate services.

We process personal data in accordance with applicable data protection laws and regulations of the United Arab Emirates, including, where applicable, Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data.

By using our website or providing us with your personal data, you acknowledge that you have read this Privacy Policy.

2. Personal Data We Collect

Depending on how you interact with us, we may collect the following categories of personal data:

2.1. Personal and contact information

Full name
Email address
Phone number
Preferred contact method
Country of residence

2.2. Property-related information

Property type and location preferences
Purchase, sale or rental requirements
Investment budget and preferences
Information about a property you wish to sell, rent out or manage
Other information you voluntarily provide in connection with a property enquiry

2.3. Communication information

Messages and enquiries submitted through our website
Information provided by email, telephone or other communication channels
Records of our communications with you

2.4. Technical information

When you visit our website, certain technical information may be collected automatically, including:

IP address
Browser type and version
Device and operating system information
Website pages visited
Date and time of visits
Cookies and similar technologies

We only collect personal data that is reasonably necessary for the purposes described in this Policy.

3. How We Collect Personal Data

We may collect personal data:

Directly from you when you complete a contact form or submit an enquiry on our website;
When you contact us by email, telephone or other communication channels;
When you request information about buying, selling, renting or investing in real estate;
Automatically through cookies and similar technologies when you use our website;
From third parties where permitted by applicable law and where the information is relevant to providing our services.

4. Purposes of Processing

We may use your personal data for the following purposes:

To respond to your enquiries and requests;
To provide information about properties and real estate opportunities;
To assist with property purchases, sales and rentals;
To understand your property requirements and provide relevant recommendations;
To arrange property viewings and meetings;
To communicate with you about our services;
To provide customer support and maintain our business relationship;
To improve our website, services and user experience;
To analyse website traffic and performance;
To send marketing communications where permitted by applicable law or where you have given the required consent;
To comply with applicable legal and regulatory requirements;
To protect our rights, property and legitimate business interests.

5. Legal Basis for Processing

We process personal data where one or more of the following legal grounds applies:

Consent: where you have given consent to the processing of your personal data for a specific purpose.
Contractual necessity: where processing is necessary to take steps at your request or to perform an agreement with you.
Legal obligations: where processing is necessary to comply with applicable laws and regulatory requirements.
Legitimate interests: where processing is necessary for our legitimate business interests, provided that these interests do not override your rights and freedoms.
Other lawful grounds: where processing is permitted under applicable data protection legislation.

Where processing is based on consent, you may withdraw your consent at any time, subject to applicable legal requirements.

6. Disclosure of Personal Data

We do not sell your personal data.

We may share personal data with the following categories of recipients where necessary for the purposes described in this Policy:

Property developers, owners, landlords and other real estate professionals in connection with your enquiry;
Business partners and service providers assisting us with our services;
Website hosting, IT, CRM, email and communication service providers;
Marketing, advertising and website analytics providers;
Professional advisers, including legal and accounting advisers;
Government authorities, regulators, courts and law enforcement agencies where required or permitted by law.

We require service providers who process personal data on our behalf to handle it appropriately and protect it in accordance with applicable requirements.

7. International Transfers of Personal Data

Some of our service providers, business partners or technology platforms may be located outside the United Arab Emirates.

As a result, your personal data may be transferred to or accessed from other countries where this is necessary for the purposes described in this Policy.

Where required by applicable law, we will ensure that appropriate safeguards are in place for such transfers.

8. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including providing our services, maintaining business records and complying with legal and regulatory obligations.

The retention period may vary depending on the type of information and the purpose of processing.

When personal data is no longer required, we will take reasonable steps to delete, destroy or anonymise it, unless its further retention is required or permitted by law.

9. Data Security

We take reasonable technical and organisational measures to protect personal data against unauthorised access, disclosure, alteration, loss or destruction.

Access to personal data is limited to individuals and service providers who need it for legitimate business purposes.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

10. Cookies and Similar Technologies

Our website may use cookies and similar technologies to ensure its proper operation, remember user preferences, analyse website traffic and improve the user experience.

Cookies may be provided by us or by third-party services integrated into our website.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the website.

Where required by applicable law, we will request your consent before using non-essential cookies.

11. Your Data Protection Rights

Subject to applicable law, you may have the right to:

Request access to your personal data;
Request correction of inaccurate or incomplete personal data;
Request deletion of your personal data;
Request restriction of certain processing activities;
Request the transfer of your personal data where applicable;
Object to certain types of processing, including direct marketing;
Withdraw your consent where processing is based on consent;
Submit a complaint to the competent data protection authority.

To exercise your rights, please contact us using the details provided in Section 13.

We may need to verify your identity before responding to your request. Certain rights may be subject to legal exceptions or limitations.

12. Third-Party Websites

Our website may contain links to third-party websites, platforms or services.

We are not responsible for the privacy practices, content or security of third-party websites. We encourage you to review their privacy policies before providing any personal data.

13. Contact Information

If you have any questions about this Privacy Policy, wish to exercise your data protection rights or have a concern regarding the processing of your personal data, please contact us:

Company: FISO Properties
Email: Info@fisoproperties.com
Website: https://fisoproperties.com

14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality or applicable legal requirements.

Any updates will be published on this page together with the revised “Last updated” date.

We encourage you to review this page periodically to stay informed about how we protect your personal data.